Community Manager

TruePoint Communications Published: July 20, 2018
Location
Dallas
Job Type
Category

Description

TruePoint Communications is seeking a team player with a passion for social media to join our community management team for a global brand. This person must be methodical, organized and highly self-disciplined. Attention to detail is key. Experience with media relations is a plus. This is a contract position with flexible hours and the ability to work remotely. You will be responsible for engaging with customers, providing excellent customer service and following through to resolution based on a specific process and communication style via social media. You will also be accountable for flawless execution and timely, accurate responses. You will gain exceptional training, experience and competitive pay.

 

Primary Responsibilities:

  • Serve on a team of Social Media Community Managers who rotate coverage during both traditional and non-traditional business hours, with some weekend and holiday shifts required. Team members will work assigned shifts, for a minimum of 30 hours per week. Total weekly hours may vary dependent upon scheduling and client business needs. It will be possible to take additional shifts, dependent upon skill level and availability
  • Monitor and respond to customer inquiries across established social media channels including Facebook and Twitter, and act as liaison with online Customer Care team
  • Engage with customers on news, products and services and share relevant information/content/links
  • Identify and flag trending topics
  • Work with enterprise-publishing and listening tools
  • Document and monitor additional activity as requested, assist as needed with recording
  • Build and provide standardized reporting for clients and as needed during crises and high-volume
  • Complete responsibilities remotely

Qualifications:

  • Bachelor’s Degree or equivalent experience
  • Professional experience with social media community management is preferred
  • Ability to work a flexible schedule, including some night, weekend and holiday hours
  • May require some travel
  • Strong communication skills, both written and verbal
  • An affinity for technology and innovation
  • A digital native with a functional understanding of multiple social media platforms, including but not limited to Facebook, Twitter, Google+, Instagram, Pinterest and YouTube
  • Experience with social analytics and data analysis
  • Experience with Sprinklr is a plus

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